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Learner Feedback Surveys & Custom Rating Questions

1. Executive Summary & Value Proposition

Continuous improvement of a cybersecurity awareness program requires understanding how employees perceive training materials. If courses are perceived as patronizing, overly technical, or irrelevant to daily workflows, employee cynicism rises and voluntary engagement drops. SimuPhish provides a specialized Learner Feedback Surveys & Custom Rating Questions engine (Main Navigation > Settings > Feedback). Security administrators can activate post-course surveys, design customized Likert-scale and open-ended feedback questions, and analyze learner sentiment—ensuring that awareness training remains engaging, practical, and highly valued across the workforce.

2. The Threat Landscape & The Real-World Problem Solved

  • Learner Cynicism & Resentment: Poorly tailored or repetitive security training breeds resentment, causing employees to disengage and view the security team as an operational obstacle.
  • Lack of Qualitative Intelligence: Traditional LMS platforms report completion percentages but provide zero insight into whether learners found the material useful, clear, or actionable.
  • Inability to Adapt Content: Without direct learner feedback, security teams cannot identify which training modules resonate and which confuse employees.

3. How It Works (The User Journey)

graph TD
    A[Learner Completes Interactive Training Course] --> B{Feedback Settings: Is Survey Enabled?}
    B -->|Enabled| C[Display Post-Course Feedback Survey Modal]
    B -->|Disabled| D[Display Completion Badge & Certificate]
    C --> E1[Custom Likert Scale: Rate Course Clarity 1-5 Stars]
    C --> E2[Relevance Question: How Applicable to Daily Work?]
    C --> E3[Open-Ended Comments: Suggestions & Observations]
    E1 & E2 & E3 --> F[SimuPhish Learner Sentiment Analytics Engine]
    F --> G[Curriculum Optimization & Net Promoter Score NPS Tracking]

The Administrator Experience

  1. Navigating to Feedback Settings: Open Main Navigation > Settings and click the Feedback tab.
  2. Enabling Post-Training Surveys:
  3. Survey Toggle: Enable or disable automated feedback prompts presented to employees upon completing any training module or visual drill.
  4. When enabled, a clean, modern feedback modal appears seamlessly after the final course assessment.
  5. Custom Feedback Question Studio:
  6. Add New Question: Click Add Question to introduce customized prompts tailored to organizational culture.
  7. Configurable Question Types:
    • Star Rating / Likert Scale: "How clear and understandable were the concepts presented in this course?" (1 to 5 Stars).
    • Relevance Assessment: "How directly do these security practices apply to your daily job responsibilities?"
    • Instructor / Content Quality: "Did the scenario feel realistic and practical?"
    • Open-Ended Text Responses: Provide an open text area where learners can submit feedback, report confusing questions, or suggest future awareness topics.
  8. Reorder & Edit Questions: Easily modify question wording, reorder prompts, or deactivate seasonal questions.
  9. Sentiment Analytics & Feedback Reporting:
  10. Review aggregated course satisfaction scores, average star ratings, and Net Promoter Score (NPS) for your security training program.
  11. Filter feedback by course title, department, or completion date to pinpoint areas of curriculum excellence and opportunities for refinement.

4. Key Business Benefits & Measurable ROI

  • Eradicate Training Fatigue: Listen to workforce feedback and continuously refine training to ensure content is engaging, practical, and respectful of employee time.
  • Track Employee Sentiment & Net Promoter Score (NPS): Measure workforce attitudes toward the cybersecurity program and report rising satisfaction to executive leadership.
  • Continuous Curriculum Refinement: Identify confusing quiz questions or outdated training scenarios before they cause wider employee frustration.
  • Foster a Collaborative Security Culture: Demonstrates to employees that leadership values their perspective, transforming staff from passive targets into active security partners.

5. Real-World Attack Scenario & Case Study

Scenario: The Confusing MFA Training Module

  • The Situation: An enterprise rolled out a new mandatory training module on hardware security keys and authenticator apps, but the IT helpdesk was subsequently inundated with 300 calls from confused employees asking how to set up their tokens.
  • SimuPhish Action: The security team reviewed the Feedback tab in SimuPhish and discovered the course had a 2.3 out of 5-star rating. Open-ended comments revealed that while the theoretical explanation of MFA was clear, the specific setup instructions for remote mobile devices were confusing.
  • Remediation: Using SimuPhish’s Generative AI Course Builder, the team updated the module within 30 minutes with a 60-second visual drill specifically demonstrating remote mobile token pairing.
  • Outcome: Course ratings rebounded to 4.8 out of 5 stars, helpdesk calls dropped by 95%, and successful employee MFA onboarding reached 100%.